Opening hours

We mainly work in appointment consultation hours. This allows us to plan sufficient time for anamnesis, examination and information and reduce waiting times for all patients.

• Monday to Thursday: 08:00-13:00 and 14:00-18:00. Friday: 08:00-13:00, closed in the afternoon.
• Early and late appointments are available subject to availability – please check Doctolib.
• Short-term changes (e.g. further training, illness) are communicated via Doctolib and the answering machine.

Please arrive 5-10 minutes before the start of the appointment so that formalities (e.g. scanning your insurance card) can be completed in good time.

Our team can be reached by phone during practice hours. Outside of our availability hours, you can leave us a message on the answering machine - we will call you back as soon as possible.

• If there is a high volume of calls, please use Doctolib as an alternative for booking and changing appointments.
• Please do not report medical emergencies by email, but use the emergency numbers (see below).
• For prescription or transfer requests, please note the information in the “Prescriptions & Transfers” section.

In the case of acute complaints (e.g. sudden joint or back pain, recent sprains), we try to facilitate short-term acute appointments. We cannot give a guarantee due to capacity reasons.

• Check Doctolib for short-term free slots.
• Call us and briefly describe your concerns - we will check whether and when a prompt introduction is possible.
• In the event of serious injuries, symptoms of numbness or paralysis, or severe pain at rest, please contact the emergency room or the rescue service (112) immediately.

Via Doctolib you can see available appointments on a daily basis and book them with just a few clicks - even if you are not reachable by telephone. You can also postpone or cancel appointments.

• Register for free and receive appointment confirmations via email/SMS.
• Fill out advance questionnaires so that we can provide you with faster care during consultation hours.
• Please select the appropriate appointment type (e.g. initial presentation, follow-up, infiltration) to allow enough time.

Our practice is located in the heart of Winterhude: Dorotheenstraße 48, 22301 Hamburg. The location is well connected to public transport; Stops are within walking distance.

• Public transport: Use the U-Bahn/S-Bahn and bus lines in the direction of Winterhude; the nearest stations are easily reachable on foot.
• Bicycle: There are parking spaces for bicycles in front of the house.
• Car: There are usually public parking spaces available in the area; the parking situation can be tense depending on the time of day. Please allow some time to look for a parking space.

For detailed route information, we recommend the “Directions” pages or your preferred route planner.

We want to provide everyone with access that is as barrier-free as possible. If you need support (e.g. with mobility restrictions, strollers, walking aids), please let us know in advance - we will organize help on site.

• Accompanying persons can of course come along.
• Please inform us of any special needs (e.g. couch with increased load capacity, sitting waiting position, need for interpreting) when booking your appointment.
• If barrier-free access is structurally restricted, we will find a practical solution together - please contact us.

Complete documents help to avoid double examinations and speed up diagnostics.

• Insurance card (legally insured) or proof of insurance (privately insured/self-paying).
• Transfer slip (if available/required).
• Preliminary findings: doctor’s letters, surgery reports, rehabilitation discharge reports.
• Imaging: X-ray/MRI/CT including report of findings – if possible on CD/USB or as a printout.
• Medication plan, allergy card.
• Aids (e.g. insoles, bandages) and suitable clothing (comfortable sports clothing depending on the region being examined).
• In the event of an accident: accident report/accident report, if necessary contact details of the accident insurance company.

Follow-up prescriptions and referrals can – if medically appropriate and indicated – be issued according to the file. In some cases, a further short medical consultation is necessary.

• E-prescription: For those with statutory health insurance, the prescription is usually issued electronically; Pharmacies need your electronic health card to redeem it.
• Quarterly rule: Please note that we have to scan your insurance card at least once per quarter.
• Collection: Documents can be collected during opening hours; If necessary, bring a power of attorney with you if someone else picks up.
• Physio/ergo/medical prescriptions: Please note the deadlines for starting treatment (usually 28 days from the date of issue).

Despite scheduling an appointment, waiting times can occur - for example due to emergencies, complex explanations or unforeseen findings. We strive to communicate delays transparently.

• Please plan some buffer for acute presentations.
• Let us know in good time if you will be late - we will try to plan your appointment as best as possible.
• If waiting times are foreseeable, our team will offer alternatives where possible (e.g. later slot on the same day).

If you cannot keep an appointment, please cancel early. This means we can give the vacant appointment to other patients.

• Doctolib: Easily cancel/postpone online.
• By telephone: Please state your name, date of birth and time of appointment.
• Email: For non-urgent cancellations – please do not send confidential diagnoses by email.

If you have signs of infection (e.g. fever, cough, sore throat), please contact us before the appointment. Depending on the situation, we will reschedule the appointment or ask you to wear a medical mask.

• Limit accompanying persons to what is necessary in order to relieve pressure on waiting areas.
• Hand hygiene: Disinfectant dispensers are available.
• Please arrive on time, but not significantly early, in order to minimize waiting times in the practice.

The practice is not open on public holidays. Office hours may vary during holiday periods or on bridge days.

• We publish current deviations on Doctolib and on the answering machine.
• In cases of representation, we will provide you with a suitable contact point.
• Outside our opening hours you can reach the medical on-call service on 116117.

Our focus is on conservative orthopedics: targeted diagnostics, exercise therapy, manual procedures and injections where indicated. Regenerative procedures can only be considered after careful indication and information.

• No promises of healing: We provide evidence-based, individual and transparent advice.
• Self-payer/IGeL: Individual services are to be paid for privately; We will inform you in advance about costs and alternatives.
• Work and school accidents: Please clarify by telephone in advance whether a special D-doctor appointment is required.

If you have acute, serious complaints, please contact the following places outside of our practice hours:

• Ambulance service: 112 (life-threatening emergencies, severe pain, paralysis).
• Medical on-call service: 116117 (acute but not life-threatening complaints).
• Pharmacy emergency service: Available via regional portals.

Do you have questions about our opening hours or need help choosing an appointment? Our team will be happy to help you.

• Address: Dorotheenstraße 48, 22301 Hamburg
• Appointment booking: Preferably via Doctolib (updated daily, fast).
• Email: For organizational concerns – please do not report emergencies via email.