contact

We are easily accessible for patients from Hamburg and the surrounding area. You should preferably use online appointment scheduling or email for organizational matters. Medical emergencies do not belong in the email – in acute emergencies, dial 112.

• Address: Dorotheenstraße 48, 22301 Hamburg (Winterhude)
• Online appointment: quick and convenient via Doctolib
• E‑Mail: info@citak.de (for appointment requests, organizational questions, transmission of findings by arrangement)
• Important: Please do not send sensitive health data unencrypted via email. You will receive a link upon request for a secure upload.

Our practice is in Hamburg-Winterhude. Dorotheenstrasse is centrally located and well connected to public transport. There are also public parking spaces in the area.

• Public transport: The practice can be reached via various bus and subway connections. Plan to walk for a few minutes.
• By bike: There are parking spaces near the entrance.
• By car: Public parking is available on side streets; Depending on the time of day, the search for a parking space can vary.
• Building access: Practice rooms in Dorotheenstrasse 48. Please follow the signs. If you need assistance with access, please let us know in advance.

We organize appointments so that there is enough time for anamnesis, examination and advice. In order to reduce waiting times, we ask that you make an appointment in advance.

• Office hours: by appointment
• Appointments: preferably online via Doctolib
• Acute complaints: Please check short-term availability via Doctolib or write us an email - we will endeavor to arrange prompt appointments within our capacity.
• Appointment cancellation: If you are unable to attend, please cancel in good time so that we can reschedule the appointment.

Complete documents help us to assess your situation more quickly and accurately. Bring whatever is available - even if documents are older.

• Transfer slip (if available) and your insurance card (if applicable)
• Preliminary findings: doctor’s letters, surgery or rehabilitation reports
• Imaging: X-ray, MRI or CT – ideally on CD/USB or with written findings
• List of medications and information on allergies/intolerances
• Aids (e.g. insoles, orthoses) or sports shoes if your symptoms are stress-related
• Previous training or exercise protocols, if available

We issue prescriptions based on individual medical assessment. Please allow some lead time for prescription and diagnostic inquiries.

• Prescriptions/transfers: can be picked up at the practice; Shipping is possible by arrangement.
• Transmission of findings: Digitally, preferably via a secure link; Unencrypted emails are not suitable for sensitive health data.
• Medication adjustments: only take place after medical consultation and examination.

• For organizational concerns, send us a short email with your name, date of birth and your request (without detailed health data).
• We will contact you with how to proceed, including a secured upload link if necessary.

Image data is large and contains sensitive information. Please use secure methods for transmission.

• Bring CDs/USB sticks with you to the consultation - this is often easiest.
• For preliminary checks, we will provide a protected upload link upon request.
• Please do not send large file attachments via email and avoid unencrypted transmissions.

Protecting your data is a high priority. We adhere to the applicable data protection regulations (GDPR).

• Email is suitable for organizational matters; Please only provide medical details via secure channels and upon request.
• If you wish, you will receive a link for the encrypted document upload.
• Please let us know the best way to reach you (e.g. request a callback) so that we can organize processes efficiently.

Orthopedic problems are often easy to plan for. However, sometimes symptoms require immediate evaluation.

• In life-threatening situations: dial the emergency number 112.
• In the event of sudden paralysis, severe sensory disturbances, high fever with severe pain or recent accidents: Please go to an emergency room or the medical on-call service immediately.
• For short-term appointments for acute, non-life-threatening complaints: Check Doctolib or write to us - we will get back to you as quickly as possible.

We want to make your visit to the practice as pleasant as possible. Please let us know if you require special assistance.

• Access assistance: Notify in advance if you need assistance arriving or transporting documents.
• Accompanying person: You can of course bring someone you trust with you to the appointment.
• Hygiene: We pay attention to appropriate infection prevention; If possible, if you have an acute infection, do not come without prior consultation.

Your feedback helps us to further improve processes. Referrers and partner practices can also reach us using the methods listed below.

• Feedback: Please send us an email with your comments.
• Cooperation: For professional coordination or joint patient care, please use email - we will coordinate the further procedure.